Returns

Not satisfied with your order?

You have the option of returning your order free of charge* within 30 days of receiving the goods. Please note that, for reasons of hygiene, this only applies to unopened, unused and complete products. Unfortunately, it is also not possible to return/refund make-up samples.

First select whether your return should be made from Germany or another country...

RETURNS FROM GERMANY 

Here you have the option of registering your return in a very uncomplicated way. All you need for your return is: your zip code & your order number (e.g. IR123....)which you can find on your order confirmation and in your customer account.

Your free return in 3 minutes:

  1. Tap on "Register return"
  2. Follow the steps in the returns process
  3. That's it! You will be refunded the same way you paid.

Example: If you paid via PayPal, you will also receive the refund back to your PayPal account.

Register return

 Cash on delivery and freight collect shipments will not be accepted! 

RETURNS FROM OUTSIDE GERMANY (AT, CH, etc.) 


  1. Complete the online form above in full.
  2. Take the parcel to a parcel store of your choice and send it, with sufficient postage to the following address:

    IRRESS GmbH
    Returns
    Luitfriedstrasse 9
    80995 Munich
    GERMANY

    That's it! You will be refunded the same way you paid. Example: if you paid via PayPal, you will also receive the refund back to your PayPal account.

    IMPORTANT! We ask for your understanding that, as a small company, we unfortunately have to bear the costs for your return shipment from abroad. not can take over. The return costs for orders outside Germany are always borne by the customer. 

    Cash on delivery & freight collect shipments are not accepted! 


    *Only Germany, returns from abroad are at your own expense.